Next level service

Since its launch in 2018, the Star Cool Service App has proved a hit with reefer operators and shipping companies worldwide. Designed to make servicing easier and faster, it can also spot potential problems before they occur so they can be quickly remedied.

Available on Android and iOS, the app features a variety of functions, including alarm codes, warranty status and claim filing. Users can also access manuals, videos, bulletins and more.

Latest update

We have recently released an update that provides optimized startup, an improvement in the general loading speed, bug fixes and stronger bluetooth performance. This means faster datalog downloads and better upload speeds for the controller software.

The Star Cool Connect Dongle has also been given a software update. This is transferred automatically the first time a dongle is used with the updated app, and takes only 5-10 seconds to complete. You can update the app directly on Play Store or App Store.

Alarm code lookup function

Enter the 3-digit alarm code and review the alarm name, cause, and troubleshooting steps – on or offline.


View and receive notifications, service bulletins and product newsletters.


As well as user manuals, guides and videos, you can access e-learning modules via the app. Contact us at [email protected] to request your e-learning login.


Provides an overview of the current software version, active alarms and warnings, and the unit’s warranty repair history.

Claim filing

Submit warranty claims directly from the app by scanning or entering container and part numbers, taking pictures, and downloading a datalog directly from the unit.

If you have any questions about the app, contact your Star Cool Service manager or email: [email protected].