Frequently Asked Questions

Installation / Hardware

Q: Does the Sekstant Gateway have a serial number that needs to be reported to indicate which container it is installed on?

A: The Sekstant Gateway has an individual serial number that can be read on its label. The Sekstant Gateway will automatically report its serial number and the container ID to the cloud.

Q: Standing in front of the container, how can we determine that the installation was successful?

A: Currently the only way to verify this is by checking that the Sekstant Gateway LED is solid green. If the LED is solid orange, then the installation is successful, but the device cannot reach a network. The container should be relocated to an outside location where there is at least good GPRS or 3G/4G connectivity.

Q: Once installation is complete and the Sekstant Gateway LED is solid green, can the unit be turned off?

A: After installing the Sekstant Gateway, it is recommended that the unit is connected to AC power for at least 48 hours to ensure the battery is sufficiently charged.

Q: There is bad internet signal at the place of installation. What should we do?

A: If the Sekstant Gateway does not have an internet connection due to a bad signal, it will continue trying to connect. So, if the container gets moved to a different location where the Sekstant Gateway gets connection it will finalize the installation process. However, it is strongly advised not to install Sekstant Gateways in locations where there is not at least good GPRS or 3G/4G connectivity.

Q: The Star Cool controller needs to be replaced. Is any action required regarding the Sekstant Gateway?

A: When a controller is replaced, it is vital to enter the correct container ID in the controller. If not done, the Sekstant Gateway will believe it has been mounted on a different container and therefore report as such. No further actions are required. 

Q: Are there any actions required when removing a Sekstant Gateway from a container?

A: When removing a Sekstant Gateway from a container, the hole in the side of the controller cabinet where the cable gland was installed needs to be plugged again. As well as the holes in the communication plate.

Q: What is the battery lifetime?

A: For a fully charged new battery we guarantee it will last for 46 days at 20 degrees Celsius. However, there are many factors that can shorten this such as how often it wakes up on shocks, the ambient temperature, and age of the battery.

User Frontend

Q: After a Sekstant Gateway has been successfully installed, when will it be visible in the Sekstant frontend?

A: If installation has been done successfully, you will be able to start seeing the data after approximately 15 minutes.

Q: Why is no energy consumption being reported?

A: There is no energy consumption is being reported either because there is an older power measurement module version installed on the container or the power measurement module is faulty.

Q: Why is there an incorrect container ID being reported?

A: The Sekstant Gateway always reports the container ID that is configured in the Star Cool controller.

Q: The Running Mode is Chilled heating active. What does this mean?

A: Chilled heating is active when the setpoint is in chilled range and the return temp is colder than the supply temp (and the unit is not defrosting), meaning in low ambient areas this could often be active.

Q: How often is data reported when the unit is off power (device running on battery)?

A: Within the first 24 hours data is reported every 6 hours (4x). Thereafter, every 15 days.