Star Cool Service

The app

Service in your pocket

Manage your Star Cool through your mobile device. With a set of daily tools for Star Cool Reefers, the service process starts on the spot. Click on the right to watch introduction video.

 

    

 

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Dashboard
The new dashboard function enables connection to a container using the Star Cool Connect Dongle (available in early 2019). This provides an instant overview of the current software version, active alarms and warnings, and the warranty repair history of the unit.

Star Cool Connect Dongle technical information:

  • BLE 5.0
  • Batteryless design (no batteries which needs to be charged)
  • Shock and water proof 

Toolkit
The technician’s toolkit contains temperature, resistance, and pressure converters. You can simply enter the value and instantly see the converted amount in the relevant units

Alarm code lookup function 
Using the alarm code lookup, you can enter the 3-digit alarm code and review the alarm name, cause, and troubleshooting steps.   

Guides, manuals, and videos 
Browse through our quick guides, service manuals, and instruction videos, all optimized for mobile devices.   

Warranty check and filing claims 
Warranty claims can be entered directly from the app by scanning or entering container and part numbers, taking pictures, and downloading a datalog directly from the unit using the Star Cool Connect Dongle (available in early 2019). The claim is then reviewed by the depot office and submitted to Star Cool via the website.

Inbox and notifications 
View all notifications in the inbox, including service bulletins and product newsletters.   

Working offline 
Look up alarm codes offline as well as download selected guides, videos, and manuals.

After testing the app, we find it very informative and easy to use. The alarm code lookup function takes you to instructions on how to clear the alarm or check what is causing it. It is great to have all this available at the technician’s fingertips, he can check what he needs to know while in front of the container.

Adele Saldanha, National Reefer Manager at United Container Depot, South Africa.