The new dashboard function enables connection to a container using the Star Cool Connect Dongle (available in early 2019). This provides an instant overview of the current software version, active alarms and warnings, and the warranty repair history of the unit.
The technician’s toolkit contains temperature, resistance, and pressure converters. You can simply enter the value and instantly see the converted amount in the relevant units
Alarm code lookup function
Using the alarm code lookup, you can enter the 3-digit alarm code and review the alarm name, cause, and troubleshooting steps.
Guides, manuals, and videos
Browse through our quick guides, service manuals, and instruction videos, all optimized for mobile devices.
Warranty check and filing claims
Warranty claims can be entered directly from the app by scanning or entering container and part numbers, taking pictures, and downloading a datalog directly from the unit using the Star Cool Connect Dongle (available in early 2019). The claim is then reviewed by the depot office and submitted to Star Cool via the website.
Inbox and notifications
View all notifications in the inbox, including service bulletins and product newsletters.
Look up alarm codes offline as well as download selected guides, videos, and manuals.