Sales
Process & CRM
Our Sales
Process & CRM team provides professional sales support to both global
customers and our own key account managers by ensuring appropriate action and
coordination between customers, head office and production site. We are responsible
for managing our CRM system and administrative procedures within sales
processes. We also gather market intelligence and support other functions and
projects where needed for the business to achieve its targets.
To work in
our Sales Process & CRM department, you need a proactive and
service-oriented mind and you must be an excellent communicator with a good eye
for detail.
Global
Sales & Marketing
Our Sales
and Marketing team focuses on promoting MCI as a company and professionally
presenting our complete product range to the global market for refrigerated
containers and related digitisation tools.
These
activities are implemented via numerous channels, spanning everything from newsletters,
trade shows and social media to personal meetings between professional teams of
industry experts.
To work in
our Sales & Marketing department, you need an open mind and a sound understanding
of value creation and relationship management in a business-to-business market that
is dominated by a small number of highly specialised opinion formers and other
experts.
Global Service
The Star
Cool Service team is responsible for providing service and technical support to
our customers, vessel crews, and over 400 service providers globally. We
continuously develop our service provider network to maintain the highest
standards of care, ensuring our customers’ reefer equipment performs optimally
at all times.
We conduct
theoretical and hands-on training worldwide as well as developing and providing
e-learning and instructional videos.
To be a
part of our service team, you need a solid technical background within the
refrigeration industry, a strong commercial sense and excellent self-motivation.
Part
Sales Department
Our main
purpose is to support Global Part Sales with effective logistics services that
we coordinate with various global freight providers.
We serve
our customers by supplying genuine parts and consumables, and collaborate
closely with them to identify and meet varying seasonal demands. We also
provide support through supply chain activities, such as planning, procurement
and logistics, and ensure that spare parts are promptly delivered to our customers.
Through well-managed procurement, planning and business development, we ensure the
successful performance of our entire spare parts business.
To work in
our team, you need to possess a high degree of business and supply chain understanding.
As a person, you enjoy working in an internal environment with colleagues from many
different cultures.
Freight
Forwarding Team
Our team constantly
tracks the market to find the best price and quality transportation solution
for our customers’ needs, whether by train, ocean, road, air, courier or a
combination of different modes.
A major part
of our logistics operation is covered by using third-party logistics for our
global warehousing and transportation operations.
To be a
part of our Freight Forwarding team, you will have excellent social skills and enjoy
being part of an informal team. You are good at juggling and prioritising many
different types of tasks and have a natural and keen interest in providing outstanding
customer service.
Warehouse
Our warehouse
team is responsible for and takes pride in ensuring that our customers receive
their spare parts precisely when they need them and in perfect condition.
Every day,
we run our own small-scale production processes, packing spare parts into boxes
and assembling spare parts kits. Within the warehouse, we use a simplified order-picking
system to expedite inbound and outbound orders.
To be part
of our team, your most important qualification will be a willingness and
ability to learn fast, along with a good sense of humour, relaxed personality
and team spirit. Formal educational qualifications are not a priority. What we
value above all is great teamwork and a willingness to help each other out
whenever needed.
After
Sales Network
Our team
processes all unit and parts claims raised by our customers and service providers
around the globe. We are responsible for developing new tools and solutions to support
our data platform to improve user-friendliness for our customers and internal
users.
We also support
our organisation with actual and historical warranty data reports from the
field. For example, if we notice an unusually high number of claims relating to
a specific unit or part, this automatically triggers an internal investigation
and initiates further actions to swiftly identify and correct any faults.
To work in
our team, you need to have solid business acumen and good interpersonal skills
to serve our customers and service providers.